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CIPS Global Logistics Strategy Sample Questions (Q93-Q98):

NEW QUESTION # 93
Which of the following is NOT a way in which reverse logistics creates value for organizations?

A. Increasing product life cycles
B. Reducing customer satisfaction and loyalty
C. Obtaining feedback for product improvements
D. Recovering value from used/returned goods

Answer: B

Explanation:
Reverse logistics creates value for organizations through various means, including increasing product life cycles, obtaining feedback for product improvements, and recovering value from used/returned goods. It does not involve reducing customer satisfaction and loyalty. [P-139]

NEW QUESTION # 94
In the context of a global supply chain network strategy, what are some sources of disruption? (Select ALL that apply)

A. Rapid product obsolescence
B. Weather events and natural disasters
C. Industrial disputes and strikes
D. Exchange rate volatility
E. Economic and political instability

Answer: B,C,D,E

Explanation:
Common sources of disruption in global supply chains include natural disasters, exchange rate fluctuations, industrial strikes, and political instability. Rapid product obsolescence is not a direct supply chain disruption factor. [P-95]

NEW QUESTION # 95
The following five companies are dealing with the challenge of managing a product portfolio, catering to diverse customer segments across international territories. Each company manager is tasked with prioritizing specific focus areas and allocating resources to overcome challenges.
Company A: A grocery store chain frequently offers special promotions and discounts, significantly affecting ordering patterns. These volatile prices make it challenging to maintain a consistent revenue stream.
Company B: A growing e-commerce business experiencing increased shipping costs due to the rapid expansion of product offerings and customer base. To maintain profitability, they need to reduce costs.
Company C: A custom-made furniture manufacturer facing order processing delays, leading to longer lead times and increased customer complaints.
Company D: A manufacturer of high-demand electronic gadgets experiencing demand exceeding supply, requiring order rationing. Customers are frustrated due to errors in the rationing system and have attempted to game the system.
Company E: A global electronics manufacturer struggling to manage its complex supply chain across multiple regions. The company needs to leverage technology to improve efficiency and reduce operational costs.
Q: For Company C, what should be the focus area analyzed by the company manager?
Answer Options:

A. Customer satisfaction
B. Cost efficiency
C. Order processing
D. Pricing practices
E. Supply Chain technology

Answer: C

Explanation:
Company C faces delays in order processing, leading to increased lead times. Thus, order processing should be the key focus area. [P 166-169]

NEW QUESTION # 96
Mr. Mark works as a customer service manager for an e-commerce company called "ShopSmart." ShopSmart sells a wide range of products online, and Mark's team is responsible for addressing customer inquiries and issues. Below are five customer cases that need to be resolved. For each case, find the solution for the issue and select preventive measures.
Customer 1: Jane ordered a birthday gift for her daughter, but it arrived two days late, missing the special day. She had meticulously planned a surprise celebration, and the late delivery disrupted her plans. As a result, her daughter was left disappointed, and Jane is seeking not only a solution to the delayed delivery but also a way to make it up to her daughter.
Customer 2: Jack received a defective electronic gadget he ordered, and it's not functioning correctly. Jack wants to know how ShopSmart can rectify this situation and ensure that he receives a fully functional replacement or a refund.
Customer 3: Sarah received her order, but some items from her purchase were missing. Sarah is seeking a solution to get the missing items as soon as possible to avoid disappointment and inconvenience.
Customer 4: Mike noticed a billing discrepancy on his credit card statement related to a recent purchase. He's a loyal customer and has never encountered such an issue before. Mike is concerned about the erroneous charges on his statement and is looking for a prompt resolution and clarification regarding the billing error.
Customer 5: Emily wants a refund for a dress she ordered online, but it doesn't fit as expected. The dress size was not in line with ShopSmart's sizing chart, and Emily wants to return the dress and receive a refund promptly. She's looking for a hassle-free return process and a full refund for the purchase.
Q: What preventive measures will Mark take to address Customer 1 Jane's issue?
Answer Options:

A. Improved delivery tracking systems
B. Ensure consistency with sizing charts
C. Enhanced quality control
D. Update billing procedures
E. Improved order fulfillment

Answer: A

Explanation:
To prevent similar late deliveries, ShopSmart should invest in enhanced delivery tracking systems to ensure timely deliveries in the future. [P 166-169]

NEW QUESTION # 97
What technology allows consumers to check inventory online and track shipments while they are in transit?

A. Universal product code (UPC)
B. Barcode scanning
C. Internet of Things (IoT)
D. Electronic data interchange (EDI)

Answer: C

Explanation:
The Internet of Things (IoT) enables coordination across the supply chain, allowing real-time inventory tracking and shipment monitoring. [P-99]

NEW QUESTION # 98
......

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Test L6M10 Question & L6M10 Interactive Practice Exam

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CIPS Global Logistics Strategy Sample Questions (Q93-Q98):

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